Shipping policy

SILKE RAZOR

Effortlessly Smooth. Beautifully Simple.

SHIPPING POLICY

Thank you for shopping with Silke Razor. We are committed to delivering your order quickly, safely, and transparently. Please read our shipping policy in full before placing your order.

By completing a purchase on our website, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment is confirmed. You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking information once your order has been dispatched.

Please note:

  • Orders placed on weekends or public holidays will begin processing the next available business day.
  • During high-demand periods (sales events, holidays), processing may take up to 5 business days.
  • We are unable to modify or cancel an order once it has entered the fulfillment process. Please review your order carefully before completing checkout.

2. ESTIMATED SHIPPING TIMES

Silke Razor ships worldwide. The following are estimated delivery timeframes after your order has been processed and dispatched:

United States

  • Standard Shipping: 7–15 business days
  • Expedited Shipping (where available): 5–10 business days

International

  • Standard International Shipping: 10–25 business days
  • Delivery times may vary depending on destination country and local customs processing.

Note: These are estimated timeframes only and are not guaranteed. Silke Razor is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

3. SHIPPING COSTS

  • Free Standard Shipping is available on qualifying orders. Eligibility is displayed at checkout.
  • Expedited shipping rates, where available, will be calculated and displayed at checkout before payment.
  • Any applicable import duties, taxes, or customs fees for international orders are the sole responsibility of the customer.

4. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package through the carrier's website.

Please allow 24–72 hours after receiving your tracking number for the carrier's system to update with your shipment status. If your tracking information has not updated after 5 business days, please contact our support team.

5. LOST, DELAYED, OR STOLEN PACKAGES

Silke Razor is not responsible for packages that are lost, delayed, or stolen after being confirmed as delivered by the carrier. However, we will work with you to resolve any shipping issues to the best of our ability.

If your package is marked as delivered but you have not received it:

  • Check with neighbors, building management, or any secondary delivery location.
  • Contact the carrier directly using your tracking number to open a missing package investigation.
  • If the issue remains unresolved, contact us at supportsilkerazor@gmail.com within 7 days of the marked delivery date.

6. INCORRECT SHIPPING ADDRESS

Customers are responsible for entering the correct shipping address at checkout. Silke Razor is not liable for packages delivered to an incorrect address provided by the customer.

If you realize you have entered an incorrect address, contact us immediately at supportsilkerazor@gmail.com or call 806-853-7688. We will do our best to intercept the shipment, but we cannot guarantee changes once an order has been dispatched.

7. INTERNATIONAL ORDERS — CUSTOMS & IMPORT DUTIES

International shipments may be subject to customs inspections, import duties, and local taxes upon arrival in the destination country. These charges are not included in your order total and are the sole responsibility of the customer.

Silke Razor has no control over customs processing times and cannot predict delays resulting from customs inspections. We are unable to mark orders as "gifts" or misrepresent the value of any shipment.

8. DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery at supportsilkerazor@gmail.com with the following:

  • Your order number
  • A clear photo of the damaged item(s)
  • A clear photo of the original packaging

We will review your claim and work to provide a resolution, which may include a replacement or store credit, at our discretion.

9. RETURNS & REFUNDS

For full details on returns, refunds, and exchanges, please refer to our Return Policy page. Shipping charges are non-refundable unless the return is the result of our error.

10. CONTACT US

If you have any questions or concerns regarding your shipment, our team is here to help.

Brand: Silke Razor
Email: supportsilkerazor@gmail.com
Phone: 806-853-7688
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

Silke Razor reserves the right to update this Shipping Policy at any time without prior notice.

Last Updated: June 2026